Jul/094
Travel insurance claims for Swineflu
For weeks no UK consumers excited about their summer holidays have been dampened by the news that their travel insurance might not cover Swine Flu. Of course, thois is a huge worry for the consumer especially as we see swine flu cases increase by 100% week on week. Travellers trying to make a claim on a travel insurance policy for swine flu will no longer need written documentation from a GP.
However, travel agencies and organisations are strongly urging the public to keep hold of their Tamiflu medication labels as proof that they have overcome the illness. Insurers will need to validate each individual claim concerning swine flu.
Individual airlines have different procedures for dealing with passengers too unwell to fly and most employ medical teams to make assessments. This is a completely different can of worms and one which Consumer Help will leave to the discretion of the airlines.
Those being quarantined whilst on holiday will need written proof of their illness to be able to claim compensation from their travel insurers.
Jun/090
H1N1 Swine Flu Included in your Travel Insurance?
Mrs K was informed by her insurer that expenses resulting from trip cancellations because of the H1N1 flu would not be covered. Banks should not advertise travel insurance that only appears to offer travellers peace of mind as this is too vague. Most people will not read the fine print and will assumed that they would be covered if they were in a situation like Mrs K’s.
There are 2 notable packages that do not offer comprehensive cover to include H1N1 and these are; MSIG travel insurance as well as the Got-It-Covered plan from Standard Chartered Bank, as stated by the Ministry of Health. The message to the policy holder is to check carefully what you are covered for. There are many things which are not included in travel insurance packages and although unlikely to pop up individually, these things when grouped together present a significant risk.
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