Jul/091
Energy Companies not dealing with Complaints Satisfactorily
It has been highlighted by the regulator of Gas and Electricity Markets, Ofgem, that energy companies are dismissing many complaints and that their consumers are extremely unhappy with the service being provided to them. Many of the complaints are that they have to contact the company several times, the staff are unhelpful and have an attitude, and calls are never returned.
There are a number of companies being accused of unsatisfactory customer service, some of which are nPower, Scottish Power, E.ON and EDF.
Ofgem are enforcing the fact that if these companies deal with their consumers in the right manner, they will hold on to existing consumers and attract new ones. This will benefit the energy companies in this time of recession, and should already be their main focus. If it is not, Ogem are urging companies to look at their consumer skills, and re-train complaints staff to appropriately deal with problems.
Jul/090
Britain’s Gas to stop European Blackouts
The EU is demanding they take control of Britain’s Gas Reserves to help European countries suffering from blackouts. They want Britain and Dutch gas supplies so that they can make a European gas reserve that struggling European countries can use. This is being venomously disputed by Britain because the control would inevitably fall to Brussels under the Lisbon Treaty.
The Shadow Foreign Secretary has said that though European Countries should be helped in their time of need, taking control of Britain’s gas supply is too drastic.
European politicians are urging the EU to consider a common EU energy policy which would mean energy supplies would be distributed evenly.
Jul/090
Gas Cuts by Russia
As Russia enters into another East / West energy row, it will be Britain that will feel the effects. Britain receives 15% of its gas supply from Russia but the Russian company that supplies the gas has now started a row with neighbouring country Ukraine and has cut back on their gas supply. This, in turn, will affect European countries, Britain included.
Though the effect wont be felt straight away, as the cold sets in and there is more demand for heat in homes, Britain will need a larger supply. This will force the EU into a “full blown energy crisis”.
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