Jul/094
Travel insurance claims for Swineflu
For weeks no UK consumers excited about their summer holidays have been dampened by the news that their travel insurance might not cover Swine Flu. Of course, thois is a huge worry for the consumer especially as we see swine flu cases increase by 100% week on week. Travellers trying to make a claim on a travel insurance policy for swine flu will no longer need written documentation from a GP.
However, travel agencies and organisations are strongly urging the public to keep hold of their Tamiflu medication labels as proof that they have overcome the illness. Insurers will need to validate each individual claim concerning swine flu.
Individual airlines have different procedures for dealing with passengers too unwell to fly and most employ medical teams to make assessments. This is a completely different can of worms and one which Consumer Help will leave to the discretion of the airlines.
Those being quarantined whilst on holiday will need written proof of their illness to be able to claim compensation from their travel insurers.
Jul/090
Consumers in Abergele complain about the post
Consumers in Abergele have complained about their post arriving late, going to the wrong address, and miserable postmen.
The problem arose after a resident sent out a protest letter to sign. All letters came back to the local campaigner signed and with comments stating that since their regular postman was given a different area, they have had countless different postmen who delivered as late as 6.30pm, if they even came at all. She took these letters to the radio station Clwyd West AM, Vale Road post office in Rhyl, Chester main post office, and her county councilor. Most residents think it is an outrageous service, especially considering that Royal Mail have hiked up prices.
Royal Mail have issued an apology to the Abergele residents and have asked them to contact customer services if they have any other problems.
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