Jun/090
Not all on-line shops abide by consumer rights regulations
On-line shopping is becoming more and more popular, as it takes out the stress of having to visit shops, try things out, stand in long queues etc. however, research has shown that not all on-line retailers are sticking to the regulations of Consumer Rights.
Around 31% of on-line shops do not refund the full cost of the item returned, 40% of sites had hidden costs, 14% did not provide a land address and 15% did not make it known to consumers that their order could be cancelled 7 working days after they have received the goods.
Consumers who shop on-line are covered by the Distance Selling Regulations, who enforce their rights and the OFT are urging on-line retailers to check their sites and make sure they abide by the regulations there to protect the consumer.
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