Jul/090
Complainants to improve mobile phones
Mobile phone users in North Wales are being urged to send in their complaints about mobile phones. The consumer group, Consumer Focus, have launched an investigation into the mobile phone sector after it has emerged that consumers do not understand tariffs and are unhappy with providers. The consumer group are hoping to improve the mobile phone sector and restore consumer faith.
Jul/090
Complaints about United Utilities rise by 16%
Research done by CC North West Water has shown that United Utilities is failing its customers. United Utilities billing system that was brought in 2005 has continually failed their customers. An example of this is on consumer who for 18 months received bills and solicitors letters for a property she previously lived at. Even though she had confirmed with United Utilities that there was no money owing on that property, the letters continued. This was according to United Utilities, due to an error on the consumers account.
This is not an isolated incident, and it’s something that United Utilities are being told to address.
United Utilities has said there figures show fewer complaints, but CC North West Water are urging them to continue improving at putting consumers first.
Jul/091
Energy Companies not dealing with Complaints Satisfactorily
It has been highlighted by the regulator of Gas and Electricity Markets, Ofgem, that energy companies are dismissing many complaints and that their consumers are extremely unhappy with the service being provided to them. Many of the complaints are that they have to contact the company several times, the staff are unhelpful and have an attitude, and calls are never returned.
There are a number of companies being accused of unsatisfactory customer service, some of which are nPower, Scottish Power, E.ON and EDF.
Ofgem are enforcing the fact that if these companies deal with their consumers in the right manner, they will hold on to existing consumers and attract new ones. This will benefit the energy companies in this time of recession, and should already be their main focus. If it is not, Ogem are urging companies to look at their consumer skills, and re-train complaints staff to appropriately deal with problems.
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