14
Jul/090

Complaints about United Utilities rise by 16%

Research done by CC North West Water has shown that United Utilities is failing its customers. United Utilities billing system that was brought in 2005 has continually failed their customers. An example of this is on consumer who for 18 months received bills and solicitors letters for a property she previously lived at. Even though she had confirmed with United Utilities that there was no money owing on that property, the letters continued. This was according to United Utilities, due to an error on the consumers account.

This is not an isolated incident, and it’s something that United Utilities are being told to address.

United Utilities has said there figures show fewer complaints, but CC North West Water are urging them to continue improving at putting consumers first.

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