Jul/091
Energy Companies not dealing with Complaints Satisfactorily
It has been highlighted by the regulator of Gas and Electricity Markets, Ofgem, that energy companies are dismissing many complaints and that their consumers are extremely unhappy with the service being provided to them. Many of the complaints are that they have to contact the company several times, the staff are unhelpful and have an attitude, and calls are never returned.
There are a number of companies being accused of unsatisfactory customer service, some of which are nPower, Scottish Power, E.ON and EDF.
Ofgem are enforcing the fact that if these companies deal with their consumers in the right manner, they will hold on to existing consumers and attract new ones. This will benefit the energy companies in this time of recession, and should already be their main focus. If it is not, Ogem are urging companies to look at their consumer skills, and re-train complaints staff to appropriately deal with problems.
Related posts:
Leave a comment
No trackbacks yet.
 |
 |
10:00 am on July 14th, 2009
Great post. I will read your posts frequently. Added you to the RSS reader.