Consumer Rights
Despite all the laws, rules and regulations surrounding the correct procedure in retail outlets and other commercial organisations, the consumer cannot always rely on them to conduct themselves in a totally honest way. So, we at Consumer Help have put together an outline of your rights in the majority of situations which will hopefully leave you in a much stronger position to challenge any ‘misinformed’ traders.
Below are a list of points to remember when buying a product or service…
Is it a legally binding contract?
Despite the word ‘contract’, and contrary to popular belief, a signed written contract is not required in order for these obligations to exist in law. This section presents the basic principles of contract law.
Sale of Goods Act
The Sale of Goods Act 1979 is perhaps the most useful and relevant to the problems many consumers face when they make purchases on the High Street, online or by mail order.
Supply of Services
If you are having some building work done, or the installation of new windows, you would be party to a contract for Work and Materials. But what do you do if the job turns out to be a disaster?
Distance selling and your rights
We are talking about here are the Distance Selling Regulations; it’s important to be clear on what they cover and whether you can benefit from the protection they offer UK consumers.
Doorstep selling and your rights
Most householders have experienced an awkward situation with a persistent doorstep salesman. For this reason, the Consumer Protection (Doorstep Selling) Regulations are here to help.
The Data Protection Act
People often talk about the Data Protection Act, but in reality few people know very much about it. You should – it’s a very powerful piece of legislation and one which can provide compensation.
Consumer Protection Act: Unsafe Products
To make a successful claim for damages or compensation as a result of using an unsafe item, there are a number of things you must first prove. Find out what they are in this section.
Travel and Holidays
Your holiday was a nightmare and you had a miserable time. Is there anything you can do? Know your Consumer Rights under the Package Holiday Regulations and also statutory entitlements in the event of flight delays
Consumer Credit Act
Credit cards, personal loans, credit and hire-purchase agreements will be kept in check by the Consumer Credit Act 1974. Get to grips with your rights and obligations under this important piece of legislation.
Cooling off and Cancellations
Some contracts however offer you the right to cancel during a specific duration – called a ‘cooling off period’. Find out which types of agreements are subject to this right and how long you’ve got.
Incorrect Pricing, Misleading or Aggressive Sales
Otherwise known as the Consumer Protection from Unfair Trading Regulations 2008. This act outlaws the practice of misleading actions, omissions and aggressive sales. Find out more about incorrect pricing and your rights too.
Unfair Contract Terms
Have you entered into a legally binding agreement which will impose harsh penalties if you change you mind, or allow for the supplier to escape liability if there is some problem? When is a contract term considered unfair? Find out here.
The above information was supplied by: What Consumer
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