Jun/092
Research Throws up Suggestions for ‘Outreach’ Improvements
A new consumer focus group, formed when Energywatch, Postwatch and the National Consumer Council merged, has made almost 40 recommendations that it would like the Post Office to carry out in order to enhance and improve ‘outreach’ services in the way they operate.
Outreach services can usually be found in temporary mobile units or village halls and community centres. The target amount to be created was 500 and so far 433 have been setup and have begun operating.
It is a popular opinion that these outreach centres are a ‘robust’ solution to the Post Office shortages experienced throughout the UK but currently a lack of marketing to raise awareness on what these are for and where they can be found is proving an obstacle in its success.
Other problems highlighted by its research of about 40 outreach services include equipment failure, lack of planning for staff sickness and inadequate privacy for some users.
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10:26 am on August 6th, 2009
Very nice site! is it yours too
11:04 am on August 6th, 2009
Hi John. Thanks for your nice comments. It is my blog but others are involved too.