Jun/091
Your Rights as a Consumer
As a consumer, you have certain rights that retailers must comply with. For example, if you are buying a product it must explain on the packaging what the product is, what it does, date of expiry if it is food, the colour of the product and the size. If the product doesn’t ‘do what it says on the tin’ so to say, the retailer has a “legal obligation” to rectify the problem. This also applies to the “28 day rule”, where as the consumer has 28 days to bring back the product in exchange for their money back, or an exchange, if the product is not what they expected or it doesn’t fit etc.
Another right that the consumer has that they are to be charged the price that is indicated. So if they get to the till and the product is more expensive than was clearly stated either on or by the product, they have the right to challenge the retailer then, or taking it to the local trading standards office, as this is false advertisement. Credit cards are also liable to for faulty goods and services if they have cost the consumer over £100.
Services provided by a plumber, joiner, electrician etc are covered by the Supply of Goods and Services Act 1982. This states that the work they do has to be done within a “reasonable time, price and skill”. If this is not the case the consumer has every right to ask them to rectify the problem, or go to their employer if they won’t to claim back the costs.
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10:21 pm on April 25th, 2010
My daughter went to buy a prom dress and choose one, but as it had no price tag on it the girl in the shop had to ring the owner, who said the dress would cost £219.00 my daughter agreed and paid a £50.00 deposit, when she went back to pay further installments the owner told my daughter that the dress is now £359.00 and it has a price tag on it, can she do this or does she have to sell the dress to my daughter for the agreed price
hope you can help
many thanks
john